Patient Information

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Patient-Centered Care, Quality, and Practice Guidelines

At Terrance Cleveland, DDS, we are committed to providing exceptional, patient-centered care that prioritizes the health, well-being, and satisfaction of each individual who walks through our doors. Our practice is dedicated to fostering a compassionate, welcoming environment where every patient is treated with dignity, respect, and the utmost professionalism.

We uphold the highest standards of dental care, utilizing the latest evidence-based practices, advanced technologies, and the most effective treatment options available. Our team works tirelessly to understand and address each patient’s unique needs, preferences, and concerns, ensuring that every treatment plan is tailored to support optimal oral health and overall well-being. We continually evaluate and improve our services to ensure that quality is at the forefront of everything we do. Through open communication, ongoing education, and a commitment to excellence, we aim to exceed patient expectations and maintain the trust of our community.

In addition to our dedication to patient care, we have established a set of rules and offers to ensure smooth operations, provide fair and equitable access to services, and reward our loyal patients. Please take note of the following:

Appointment No-Show Policy: We understand that life can be unpredictable, but missed appointments affect the availability of care for other patients. If you are unable to attend a scheduled appointment, we kindly request a 48-hour notice. A no-show or late cancellation without a 48 hour notice, will incur a charge of $50/hour for weekday appointments, and $75/hour of Saturday appointments to cover the time reserved for your treatment. This helps us maintain efficiency and serve our patients better.
Late Arrival: If you arrive more than 15 minutes late for your appointment, we will need to reschedule in order to ensure that we provide you with the full attention and quality care you deserve. In some cases, a late arrival may be subject to additional charges depending on the circumstances.
Insurance Verification: We ask all patients to provide accurate and up-to-date insurance information prior to their appointment to avoid delays or issues with billing. Failure to do so may result in a patient being responsible for the full cost of their care.
Payment Responsibility: Payment for dental services is expected at the time of treatment unless prior arrangements have been made. We accept various forms of payment and work with patients to discuss flexible payment plans when necessary.

Book your appointment today and see why most of our patients consider themselves “patients for life.”

Offer

Special Offers for New and Existing Patients:

Here are our offers:

New Patient Special Offer

To welcome new patients to our practice we offer a FREE fluroride treatment on your first hygiene visit. This is a great opportunity for new patients to begin their journey toward optimal oral health with us. Mention this special when Scheduling

Referral Rewards Progam

If you know someone looking for a dentist, please have them call to make an appointment.
We'll work to give them a smile as bright as yours, and you'll receive a special gift for the referral.

Stress free dentistry

Payment options

We make visits more affordable by accepting cash, checks, credit cards, and participate in Chewsi

Insurance

Dr. Terrance Cleveland DDS is happy to file insurance claims on your behalf. Please call us before your appointment to see if we accept your plan

Our patients love us!

Please leave us a review!

The greatest compliment our patients can give is the referral of their friends and loved ones.

From the moment you step into Dr. Terrance Cleveland, DDS's office, you know you've come to the right place. The office is clean, welcoming, and beautifully appointed. The staff is always courteous and friendly. They greet their patients by first name and you get the feeling of being part of a great dental family. Dr. Cleveland, office staff, and staff of dental hygienists operate a highly professional and modern, up to date facility. They use the latest dental care technology and techniques. Even during the COVID-19 pandemic, Dr. Cleveland cared for patients with the highest level of health and safety protocols. Dr. Cleveland emphasizes oral health and regular dental hygiene maintenance. For those sensitive to pain, not to worry. He is extremely caring, understanding, and gentle with his patients. A while back, just before leaving for a trip, I had a dental emergency. I made a call to Dr. Cleveland's office. The office staff understood my situation and made an immediate appointment for me. Dr. Cleveland resolved my dental emergency. This is an example of the exemplary service you can come to expect and receive with Dr. Cleveland. You can and will feel confident and safe with Dr. Cleveland. I commend him for your present and future dental needs.

if you're dentist fearful like me, you need to see Dr. Cleveland. The office is in the green building across from Don Quixote. Parking free with validation in structure. Making an appointment is really easy. The receptionists are very friendly and accommodating. The biggest plus is you don't have to wait months out for a general cleaning. All of the staff is personable which makes the experience less intimidating. Dr Cleveland is very gentle and checks in with you a lot when doing fillings to see if you're comfortable. He tells you enough about what's happening without making you scared. You see I really am a afraid cat around dentists and need to be treated like a baby lol. Overall I highly recommend their office!

Dr.Cleveland is the best dentist! So happy to have him. He is caring, methodical, gentle, and pays attention to details over the years. My husband and I have been going to him for over 5 years and he consistently provides us with outstanding care! I am amazed at his explanation and follow up procedures. I highly recommend him!

Dr. Terrance Cleveland is very thorough. He is the first dentist that I have had that conducted a New Patient interview when I first started seeing him. I appreciated this extra step because I felt he got to know my dental records better that way, and it also helped my set goals for my future dental health. He is also very thorough and observant during dental examinations. He is proactive, which means he recognizes potential issues beforehand, and gives me instructions/advice on how to treat the issue so it doesn’t become more serious. His hygienic staff is considerate, friendly and gentle. I am in very capable hands at this dental practice.

Contact us via email if you would like to be featured on our blog, or if you have any questions, concerns, or suggestions! We would love to hear from you!

You can also request an appointment below

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Contact Us

We would love to see you in our office for a consultation or treatment. Please call for an appointment:

Our Office Hours are M, T, W, F: 8am- 5pm

Saturday : 8am- 12pm